The customer can submit his/her Complaint in writing, and hand-delivering it or sending it by mail to the office of INVIA INVESTMENTS CJSC at RA, Yerevan, 15 Pavstos Buzand St. or send it in the email info@inviabroker.com Any natural person has the opportunity to present the claims arising from the transaction concluded between the Company to the Financial System Mediator.

Financial System Mediator:

• “Elite Plaza” Business Center, 7th floor, 15 Khorenatsi str., Yerevan, 0010, Armenia

• Tel. +374 (60) 70-11-11

• Fax +374 (10) 58-24-21

• E-mail: info@fsm.am

• Website: www.fsm.am

• Working hours: 09:00 am to 6:00 pm, except weekends and holidays (Lunch time: 1:00 pm to 2:00 pm)

INVIA INVESTMENTS CJSC did not sign an agreement on waiving the right to dispute the decisions of the mediator of the financial system.

Customers can call +374 (60) 70-71-11 for information on complaints.

Any person has the right to receive the information defined by Articles 16, 120, 126, Part 1 of the Law of the Republic of Armenia “On the Securities Market” regarding INVIA INVESTMENTS CJSC.